Terms of service

OVERVIEW
This website is operated by AURELA HOXHA™. Throughout the site, the terms “we”, “us” and “our” refer to AURELA HOXHA™. AURELA HOXHA™ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

By purchasing from Aurela Hoxha, you agree to the following:

Product Nature

Our garments may be handmade, embellished, delicate, or produced upon order.

Clients acknowledge that handcrafted garments may contain slight natural variations.

No refunds will be issued to clients. Exchanges are only offered for the same item in the correct size if the mistake was made on our side, or store credit may be provided in cases where there is an issue caused by us.

Order Acceptance

We reserve the right to cancel or refuse any order involving:

* Suspected fraud
* Chargeback abuse
* Harassment
* False claims
* Resale misuse
* High-risk payment activity

Limitation of Liability

Our liability shall not exceed the amount paid for the order.

We are not responsible for indirect losses including missed events, travel costs, or emotional distress.

Intellectual Property

All imagery, branding, product designs, website content, and media remain property of Aurela Hoxha.